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How we collect information about you

When you visit the Subcostume. websites, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.


If you open an account, we collect the following types of information from you:
Contact information - your name, address, phone, email and other similar information.

We don’t collect any financial information as bank account numbers, PayPal information or credit card numbers. All financial transactions and information will be taken care of by our trusted partner PayPal.


Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your orders, or contact with our customer support team. This is information we need to serve you as good as possible.

How we use cookies

When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.

We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in Norway, and we protect it by maintaining physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. To that end, we use your personal information to:
- provide the services and customer support you request
- process transactions and send notices about your transactions
- resolve disputes and troubleshoot problems
- prevent potentially prohibited or illegal activities, and enforce our user agreement
- customize, measure, and improve our services and the content and layout of our website
- send you targeted marketing, service update notices, and promotional offers based on your communication preferences
- compare information for accuracy and verify it with third parties.

How we share personal information with other users

If you are buying goods through Imageware.no, we will provide our shipping partner with your address information, e-mail and phone number. Our shipping partner is not allowed to use this information to market their services to you unless you have agreed to it.

When paying for items bought at Subcostume., PayPal and Alipay takes care of the entire payment process. To secure the transaction and to avoid fraud we share contact information with PayPal and Alipay, as well as what you have purchased. PayPal and Alipay monitor all transaction 24/7 and their systems check irregular transactions.

If you, of your own choice “Tip a friend" or send someone a link to your artwork created at Subcostume., we’ll send your friend an e-mail with your name and e-mail address only.

How you can access or change your personal information

You can review and edit your personal information at any time by logging in to your account and clicking the “My Info” sub-tab under the "My Account" tab.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us by using our contact form.